Feedback about NZ Post’s Service Obligations

No doubt you have heard that the Ministry of Business, Innovation & Employment (MBIE) is seeking feedback from the public on how changes to NZ Post’s minimum service obligations could impact New Zealanders who still need to be able to send and receive mail. NZ Post’s obligations are set out in a Deed of Understanding, last updated in 2013.

With mail volumes continuing to decline significantly (one billion mail items were sent in 2014 and around 220 million sent in 2023-24), NZ Post estimates volumes will continue to decrease to about 120 million items by 2028. It is seeking a more financially sustainable mail service model.

Proposed changes include reducing minimum delivery frequency, reducing the minimum number of postal outlets and proposing mail items are delivered to clusters rather than individual mail boxes.

If you want to give feedback, submissions are open until 5pm on Tuesday, 10 December. To make a submission, go to www.mbie.govt.nz and click on ‘Have your say.’

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